Frequently asked questions

Frequently asked questions

How do I get a price?

Enter the pickup and destination in the booking form. You see an all-in fixed price for each vehicle before you book.

What is included in the price?

Meet & Greet with a name sign, flight monitoring, tolls, parking and 9% VAT. Water and WiFi are on board.

Is there a minimum fare?

Yes. A transfer with a business sedan costs at least €75. Hourly bookings are at least 2 hours.

How long does the chauffeur wait?

Free waiting: 60 minutes at Schiphol and other airports and 45 minutes at Rotterdam The Hague Airport, counted from the actual landing time (the first hour of parking is included), and 15 minutes for other pickups. Extra waiting is €60 per hour, charged per started 15 minutes (€15).

What about stops on the way?

Stops on the way: €15 per stop, including 10 minutes at the stop. Longer stops are charged €15 per started 15 minutes.

Is there a night supplement?

Night pickups between 00:00 and 05:59 carry a supplement of €20 for business sedans and the EQS, and €25 for the S-Class and vans.

Do you offer a discount on return trips?

Yes. Book the return in the same booking and the return ride gets 10% off.

How do I pay?

Online when booking, through Mollie: iDEAL, Bancontact, Apple Pay or card, at the same all-inclusive price. All bookings are paid in advance; invoicing after the ride is only available for approved business accounts.

Can I book for someone else?

Yes. Choose “Booking for someone else”. You receive the confirmation and the invoice, the chauffeur contacts the passenger, and the passenger can also receive the chauffeur’s details.

Do you offer business accounts?

Yes. Request one by email. For approved accounts, invoicing after the ride is available on request.

What is the cancellation policy?

Free cancellation up to 24 hours before pickup. Between 12 and 24 hours before pickup a cancellation may be partly refundable; under 12 hours it may be non-refundable. See the Cancellation & Refund Policy for the details.

When do I receive the chauffeur’s details?

You receive a confirmation email right after booking. The chauffeur’s name, car and plate follow before the ride.

Are you available 24/7?

Yes, by phone and WhatsApp. Online booking needs some notice; for a ride at short notice, call or WhatsApp us.

Which areas do you serve?

We are based in Rotterdam and work with partner chauffeurs in most major Dutch cities. We drive across the whole of the Netherlands, and in Belgium: Antwerp, Brussels and Brussels Airport.

Can you pick me up at a train station?

Yes. For example at Rotterdam Centraal, Den Haag Centraal, Schiphol, Antwerpen-Centraal or Brussels-Midi for the Eurostar. Your chauffeur meets you at the station with a name sign.

Which cars do you use?

Mercedes-Benz, BMW, Audi or equivalent: modern, clean cars suited to business travel, usually no more than five years old. When a Mercedes-Benz is not available, we may send a comparable BMW or Audi.

Which languages do your chauffeurs speak?

Dutch and English. Other languages on request, depending on availability: ask when you book.

Who are your chauffeurs?

Experienced chauffeurs, including partner chauffeurs in other cities. Every one of them holds a Dutch chauffeur card (chauffeurskaart) and a certificate of good conduct (VOG), and they always wear a suit and tie.

Can I bring a wheelchair?

Our cars are not wheelchair-accessible. A folding wheelchair fits in the boot if the passenger can move into the car seat on their own.

What if you are late?

We plan every ride with buffer time and follow your flight. If we are ever late through our own fault, we will make it right.